Privacy disclaimer
Privacy disclaimer
Information on personal data protection for website users
Your privacy matters to us: you can count on us! Read our information to understand how we process your personal data, and, if you have any questions, contact us by writing to: feliciashomerestaurant@gmail.com
INTRODUCTION Your privacy is important to us. We have drawn up this privacy information (hereinafter also just "information") in a simple and understandable way to help you understand who we are, what data we collect about you, and what we do with it. We want you to be aware that your personal data (hereinafter also simply “data” or “your data”) is represented by any information or set of information from which it is possible to identify you, directly or indirectly, in particular in relation to an identifier, such as name and surname, e-mail address, telephone number, etc.
Please note that since this is a generic information, you may find more specific information in relation to the different services we offer in other parts of the site, as well as we may provide different information in relation to specific treatments. Please take the time to read our entire policy so that if you disagree with how we process your personal data, you can avoid providing it to us.
What is this information for?
This policy explains how we collect and use (i.e. process) your data when you visit our website.
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WHO WE ARE?
When this information says "we" it refers to the data controller of personal data, which is Felicia's Home Restaurant DI FLAUTO FELICIA with headquarters in Via di Salvio 72 – Tramonti – 84010 – Salerno – VAT number: 06149120658
WHAT TYPES OF DATA DO WE COLLECT?
We collect your data when you interact with us. You give us data when you contact us to request information, but we also collect your data automatically when you browse the site.
WHAT TYPES OF DATA DO WE COLLECT ABOUT YOU?
We may collect your data when you visit our website or ask us for information. We not only collect the data you provide us directly when you contact us, but some data is collected automatically as a result of browsing the site. Below you will find an overview of the categories of data we can process:
A) information you provide to us directly
Data Categories:
- Identifying data (Examples of data types: Name, surname, date of birth)
- Contact details (E-mail, telephone number)
- Any other information you decide to share with us (Content, Feedback, opinions, reviews, and any information you provide to us by any means).
The computer systems and software procedures used to operate the site acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.
This category of data includes the IP addresses or domain names of the computers and terminals used by users, the addresses in URI/URL (Uniform Resource Identifier/Locator) notation of the requested resources, the time of the request, the method used in submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's IT environment.
These data, necessary for the use of web services, are also processed for the purpose of checking the correct functioning of the services offered.
The navigation data does not persist for more than seven days (except for any need for the investigation of crimes by the judicial authority).
HOW DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
Cookies are text strings that are stored in your browser. They can be used for various purposes, both for technical reasons (they help you navigate the site correctly) and to track users for marketing purposes (profiling).
We use technical session cookies (non-persistent), strictly limited to what is necessary for safe and efficient navigation of the site and third-party cookies to improve the functionality of the site itself and for profiling purposes.
Consult the cookie information to find out more, or review your preferences using the appropriate virtual button on the site.
DO WE TRANSFER YOUR DATA ABROAD?
Navigation of the site, the use of the services on the site, involves the transfer outside the European Economic Area, in particular your data will be transferred to Canada. In this case, the transfer is supported by adequate guarantee measures, in particular there is an adequacy decision from the European Commission.
If, however, you contact the email addresses on the site, also to exercise your rights, or use messaging systems to communicate with the telephone numbers indicated on the site, the data will be transferred to the USA by the provider as data controller, in the absence of adequacy decisions: the safeguard measure adopted is represented by the standard contractual clauses approved by the European Commission in 2021.
For non-EU transfers made through cookies, consult the cookie information.
HOW LONG DO WE PROCESS YOUR DATA?
We process your data until the purpose for which we collected it is fulfilled, but sometimes we may need to process some data for longer, to comply with a legal obligation.
HOW LONG DO WE KEEP YOUR DATA FOR?
We keep your data for the time necessary to achieve the purpose for which we collected it (for clarification on the purposes, read the paragraph "How do we use your data?"). Please keep in mind that in some cases a longer retention period may be permitted or required by law. Criteria for determining the retention period include:
- For how long do we need the data transmitted through the platform to provide you with the service or to carry out our business?
- How long do we need your data to provide you with feedback?
- How long do we need your browsing data to ensure the security of the site?
- Have you revoked the consent you gave us (for the processing for which consent is required)?
- Are we under a legal, contractual, administrative or similar obligation to retain your data? For example, when there are regulations requiring data retention, or judicial orders to preserve data relevant to an investigation, or the data must be preserved to assert a right in court.
Browsing data is stored for seven days.
The duration of processing may exceptionally be longer in the event of any need to ascertain crimes or offenses by the judicial or administrative authority.
WHY DO WE COLLECT YOUR DATA?
We use your data to provide you with the best possible experience, from improving our services to providing assistance to site users.
HOW DO WE USE YOUR DATA?
We may use your data for various legitimate reasons and purposes relating to our business. Below are the purposes for which we process your data:
- Provide you with feedback or assistance (at your request) – Case study: respond to your requests or provide you with assistance through our communication channels;
- Legal obligations - Case study: Disclose data and information to competent authorities, data protection supervisory authorities, according to current legislation, obligations relating to record keeping and reporting, conduct audits relating to regulatory compliance, comply with inspections and requests by governments or authorities, comply with procedural requests, for example in relation to witness obligations;
- Defense in court: Acting or defending ourselves in court;
- IT security (legitimate interest of the owner) – Develop and maintain technical and organizational security measures, also in reference to the IT security of the site.
WHAT HAPPENS IF I DON'T WANT TO GIVE YOU MY DETAILS?
The provision of navigation data is necessary to be able to use the website. On the site we have indicated the contact details with which you can contact us, and the provision of data is optional, but if you do not provide us with the data necessary to give you feedback, we may not be able to respond to your requests.
WHAT IS THE LEGAL BASIS OF OUR PROCESSINGS?
To lawfully process your data we rely on several legal bases:
- Your consent (only when required or permitted by law). If we use consent as a legal basis for processing your data, you can revoke it easily and free of charge at any time;
- The need to comply with obligations imposed on us by law, or to exercise a right or defend ourselves in court;
- The need to pursue our legitimate interest, such as: o ensure that our network and information are secure;
or prevent suspected violations of law or investigate violations of law that have actually occurred, as well as violations of contracts with business customers or for non-compliance with policies or standards we follow.
The need to respond to your request, or satisfy your request.
Furthermore, if you request it, your data can be used to start pre-contractual negotiations.
HOW DO WE PROTECT YOUR DATA?
We protect your data with appropriate technical and organizational measures.
To protect your data, we take appropriate measures in compliance with applicable law, including requiring our service providers to use appropriate measures to keep information about you confidential and to keep your data secure. Depending on the state of the art, implementation costs and the nature of the data to be protected, we implement technical and organizational measures aimed at preventing risks of destruction, loss, alteration, disclosure or unauthorized access to your data.
DO WE SHARE YOUR DATA?
We will only share your data when required by law, or when you have expressly permitted us to do so, or to offer you the services you have requested. Your data will not be disclosed to an indiscriminate public.
WHEN DO WE SHARE YOUR DATA?
We share your data with others only in the cases indicated below. If it is necessary for the pursuit of the purposes set out in this information, we may communicate the data to the recipients indicated below:
- Suppliers: We may outsource certain services to third parties we trust to provide us with features and services, such as the provision of ICT services for platform and email management.
- Companies, professionals and consultants: we can share your data with professionals and consultants such as insurance companies, lawyers, accountants.
- Public and government authorities: when required by law, or when it is necessary to protect our rights, we may share data with the competent bodies.
You can ask us for detailed information on the subjects to whom your personal data is communicated (so-called "recipients"), to the extent that specific identification is possible, by writing to the email or paper addresses indicated in this information.
STAY IN CONTROL!
We encourage you to maintain control over your data: Please keep your data accurate and up to date.
WHAT DO YOU HAVE TO DO?
We would like to remind you that it is your responsibility to ensure to the best of your knowledge that the data you provide to us is accurate, complete and up-to-date. Furthermore, if you share other people's data with us it is a clear responsibility to process that data according to the law. For example, it will be your responsibility to inform the people whose data you provide us with of the content of this information and obtain their consent if the law requires it.
WHAT ARE YOUR RIGHTS?
We provide you with access to your data. You can control your data by asking us to update them, modify them or, if the law allows it, delete them by exercising the rights recognized to you by articles 15 to 22 of the GDPR (as applicable).
We encourage you to check your data regularly.
However, you can always contact us if you want to access or review, modify, update, limit or delete the data you have provided to us (if we are no longer permitted to keep it or are not obliged to keep it).
You may object to some treatments.
You can revoke the consent given (only for processing based on your consent). The revocation does not affect the lawfulness of the processing carried out previously.
You can receive a copy of your data (in a commonly used readable format).
You can ask us to limit the use of your data (if applicable) and any other information regarding the protection of your data.
We specify that, with regards to data collected automatically during navigation by communication systems, we are not able to identify the interested party based on the information stored.
Therefore, articles 15 to 22 of the GDPR do not apply to these types of data, in accordance with article 11 paragraph 2 of the GDPR itself, unless the user provides additional information that allows identification for the purpose of exercising the rights provided for by the aforementioned articles.
Our contact details are:
- Paper mail: FELICIA'S HOME RESTAURANT DI FLAUTO FELICIA Via di Salvio 72 – Tramonti – 84010 – Salerno
- Online via email: feliciashomerestaurant@gmail.com
RIGHT TO OBJECT
You can always object to processing for marketing purposes, and we will follow up on your request. You can also object to profiling or processing based on legitimate interest. In the latter case, we will follow up on your request by assessing whether our legitimate interest prevails over your interests or fundamental rights and freedoms.
We do our best to respond to requests on time and without charge unless doing so requires disproportionate effort. In some cases we may ask you to verify your identity before processing your request. If you are not satisfied with the response received, you can complain to the competent supervisory authority in your country (for Italy: Guarantor for the protection of personal data).
WHEN WILL THIS INFORMATION BE UPDATED?
Over time, treatments may evolve and change, and the information that reflects them may be modified.
This information may be changed over time. The most recent version of the information on the site is the one that reflects the processing of personal data and information that we carry out.
This information was updated in November 2023.
