Data Protection Policy For Customers

Data Protection Policy for Customers Your privacy matters to us: you can count on us!

Read our policy to understand how we process your personal data, and, if you have questions, contact us.


Your privacy is important to us at Felicia's Home Restaurant!

We have written this privacy policy (hereafter also just "policy") in a simple and understandable way to help you understand who we are, what data about you we collect, and what we do with it. We want you to be aware that your personal data (hereafter also, simply "data" or "your data") is represented by any information or set of information from which you can be identified, directly or indirectly, particularly by reference to an identifier, such as your first and last name, e-mail address, telephone number, etc.

Please consider that since this is a specific information dedicated to those who shop through the site, you may find additional information in relation to the different services we offer in other parts of the site, as well as we may provide different information in relation to specific treat- ments.

Please take some time to read the entire policy, so that if you disagree with the way we process personal information, you can avoid providing it to us.

What is the purpose of this policy?

This policy explains how we collect and use (ie: process) your information when you:- you purchase our services;- contact us; or in any other way you interact with us as a customer.

WHO WE ARE. When this policy says "we" it refers to the data controller, which is Felicia's Home Restaurant DI FLAUTO FELICIA located at Via di Salvio 72 - Tramonti - 84010 - Salerno - VAT number: 06149120658.


We collect your data when you interact with us. You give us data when, for example, you enter into a contract with us, contact us in order to purchase our experiences or request information about our services. We collect data from customers when they join our offers, purchase our services/experiences, or request information from us, contact us for information, complaints, or interact with us in any other way. Below you will find an overview of the categories of data we may process:

A) information that we receive directly Categories of data:

- identifying data (Examples of data types: First name, last name, title);

- Contact data (Examples of data types: E-mail, phone number);

- bank data (Examples of types of data: bank accounts, data related to payments effected by credit cards or Paypal accounts);

- Any other information you decide to share with us (Examples of data types: Feedback, opinions, reviews, and any information you provide to us by any means).


The mailbox that we use to conclude the contract, manage communications (including referring to the management of your rights in relation to the processing of your data) and provide assistance transfers data to the USA, subject to appropriate safeguards, as the data is managed by provider adhering to the Transatlantic Privacy Framework, for which an EU Commission adequacy decision operates. We do not transfer your data outside the EU for payment or billing purposes.


We process your data until the purpose for which we collected it is fulfilled, but sometimes we may need to process some data longer to fulfill a legal obligation. We keep your data for as long as necessary to achieve the purpose for which we collected it (for clarification of purposes read "How do we use your data?"). Please keep in mind that in some cases a longer retention period may be permitted or required by law. Criteria for determining the retention period include:

- How long do we need the data to provide you with our products or to conduct our business?

- Have you revoked the consent you gave us (for the processing for which consent is needed)?

- Are we subject to a legal, contractual, administrative, or similar obligation regarding the preservation of your data?

For example, when there are regulations requiring data retention, or judicial orders to retain data relevant in an investigation, or data must be retained to enforce a right in court. For example, we retain billing data for ten years, in fulfillment of the current legal obligation, just as we also retain data related to contract performance for ten years, the period within which any actions are time-barred.


We use your data to provide you with the best possible experience, from improving our services to giving customer giving customer support.

For what purposes do we process it?

We may use your data for various legitimate reasons and purposes related to our business. Below are the purposes for which we process your data: Purposes:

- Conclusion and execution of contracts

- Case study: sales, payments, pre-contractual activities;

- Electronic invoicing

- Case study: invoicing is done through intermediaries who transmit electronic invoices via the Internet according to legal specifications;

- Providing you with assistance (at your request)

- Case study: providing you with assistance through our communication channels;

2 - Handling withdrawal, return, warranty and complaint

- Case study: provide you with assistance and section to complaints;

- Security and protection of our interests or assets

- Case study: develop and maintain technical and organizational security measures;

- Legal obligations

- Case history: disclose data and information to competent authorities, data protection supervisory authorities, according to applicable legislation, obligations related to maintaining records and reports, keeping accounts by making electronic communications to the Internal Revenue Agency, comply with inspections and requests by governments or authorities, comply with court requests, eg regarding witness obligations.

- Defense in court

- Case Study: Acting or defending ourselves in court

- Information security (legitimate interest of the owner)

- Case Study: Ensuring the security of our software and devices.


The provision of your data is optional if you ask us for information, but necessary to conclude the contract and fulfill the obligations that follow. We ask you to give us the personal data necessary to conclude the sales contract; or you can send us your data if you ask us for information. However, if you decide not to give us the data necessary to conclude the contract, or give you information, we will not be able to guarantee that you will be able to purchase our products or we may not be able to respond to your requests.


In order to lawfully process your data we can services of several legal bases:

- The need to enter into a contract with you and fulfill the obligations arising from it;

- The need to comply with obligations imposed on us by law, or to exercise a right or defend ourselves in court;

-The need to pursue a legitimate interest of ours, such as, that of: ensuring that our network and information is secure;

-Preventing suspected violations of law or investigating violations of law that have actually occurred, as well as breaches of contract;

-respond to or fulfill a request from you.


We protect your data with appropriate technical and organizational measures. To protect your data, we take appropriate measures in compliance with applicable regulations, including requiring our service providers to use appropriate measures to keep information about you confidential and to keep your data secure. Depending on the state of the art, implementation costs, and the nature of the data to be protected we put in place technical and organizational measures to prevent risks of destruction, loss, alteration, disclosure, or unauthorized access to your data.


We will only share your data when required by law, or when you have expressly allowed us to do so, or to offer you the services you have requested from us.


3. We share your data with others only in the cases indicated below. If it is necessary for the pursuit of the purposes set out in this policy, we may communicate your data to the recipients below.

- Providers: we may outsource certain services to third parties we trust to provide us with functionality and services, such as providing ICT services for email management, or billing, or an authorized Electronic Money Institution, or online payment services, or banks.

-Companies, professionals and consultants: we may share your data with professionals and consultants such as insurance companies, lawyers, accountants .

- Public and governmental authorities: when required by law, or when it is necessary to protect our rights, we may share data with relevant agencies.

MAINTAIN CONTROL! We encourage you to maintain control over your data: Please keep your data accurate and up to date.


We want to remind you that it is your responsibility to ensure to the best of your knowledge that the data you provide to us is accurate, complete, and current. In addition, if you share other people's data with us, it is a specific responsibility to treat that data in accordance with the law. For example, it will be your responsibility to inform the people, whose data you provide to us, of the contents of this notice and to obtain their consent if the law requires it.


We provide you with access to your data. You can control your data by asking us to update, change, or, if the law allows, delete it. We encourage you to check your data regularly. However, you can always contact us if you want to:

- access or review, change, or delete data you have provided to us (if we are no longer allowed to keep it or are not obligated to keep it);

- object to certain processing;- revoke the consent you have given (for processing based on your consent only)- receive a copy of your data (in a commonly used readable format);

- ask me to restrict the use of your data (if applicable) and any other information regarding the protection of your data

- The owner's contact information is: Printed mail: Felicia's Home Restaurant DI FLAUTO FELICIA located at Via di Salvio 72 - Tramonti - 84010 - Salerno

Online by e-mail:


You can object to profiling or processing based on legitimate interest. We will follow up on your request by assessing whether our legitimate interest overrides your interests or fundamental rights and freedoms. If, on the other hand, you object to processing for marketing purposes, you have the right to have your request acted upon immediately without the possibility for the data controller to conduct any further assessment. We do our best to respond to requests on time and at no cost except when it requires disproportionate effort. In some cases we may ask you to verify your identity before we take over your request. If you are not satisfied with the response you receive, you can complain to the competent supervisory authority in your country (for Italy: Guarantor for the protection of personal data).


Over time, processing operations may evolve and change, and the notice reflecting them may be modified. This policy may change over time. The most recent version of the policy on this site is the one that reflects the processing of personal data and information that we operate. This policy was updated in November 2023.